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FAQ

Q. What if I don’t like any of the logo designs you produce?

A. In the extremely unlikely event that you feel none of the logo designs produced match your needs or answer your original design specifications we’ll do our best to improve or modify the logo until it satisfies you completely. If you are still not entirely happy with the designs, you may purchase another concept and give us a more detailed description on what you are looking for. Due to the extremely competitive prices and extremely low prices of our design service once you are issued your logos all sales are final.

Q. What is a logo revision?

A. If you change your mind about any minor aspect of your logo…be it a color change, a font change, use of shadow etc..or any other minor change once you have actually had your logo delivered. This is called a logo revision. You can in fact make several minor changes and call that one revision, providing it is requested at the same time. To do this just send us an email and tell us what you want to change. If you have accepted the design and then require a change later on we do charge a small fee for that.

Q. What is a logo concept?

A. A concept is just like another word for draft. It would be a completely new design from the 1st design we present to you. You are allowed up to 3 concepts, that means 3 totally different designs. If you require more concepts then the 3 that is given to you. You may request to get another concept for $9.99 A concept is for a new logo design not a new logo, meaning you cannot have 3 different company names and slogans for your 3 concepts.

Q. How many concepts do I get?

A. The logo package gives you up to 3 concepts . This includes UNLIMITED free revision rounds for your chosen concept. (each additional concept cost only $9.99)

Q. If I do not like the 3 logo concepts…will you make me a new set?

A. It is extremely unlikely that you will like nothing about any of your 3 concepts. If you gave plenty of information on the order form then it is down to us to get close to that. If we miss the mark by a mile then we will take responsibility for that. If you gave little information then you can use your revision rounds to fine tune one of the designs already presented to you. That is why it is so important to give as much detail on the order form as you can. The more information that you give us the more responsibility you pass to us. We are fair and we are honest and at the close of play we want you to have had a good experience with our service.

Q. What file formats do you support?

A. We support the following types.

  • JPG,GIF,BMP,PNG,EPS,PDF,PS,PSD,TIFF,
  • High Rez TIF,High Rez BMP,High Rez PNG,AI
Your logo by default will be delivered to you in a high resolution .png file with a transparent background.
If you require any other format please let us know and we will deliver the logo per your request.
(.psd format will be merged for printing purposes and NOT fully layered)

Q. What software do you design with?

A. Adobe Photoshop. We may from time to time use specialist 3D rendering software too.

Q. What is your delivery time?

A. We strive to deliver your logo to you within 3 working days after receiving your payment along with the necessary information to being the logo design process. (In very busy periods these times may stray so please just drop us a line if you think we are taking too long).

Q. How do you deliver my new logo?

A. First we deliver what we feel is the completed logo in a watermarked .jpg format to your email. If you feel everything is to your satisfaction you then email us telling us the design is final and we will then deliver your final non watermakred logo to you in a high resolution .png file with a transparent background. If you require your final logo delivered in any other format simply let us know.

Q. What can I use my new logo for?

A. Absolutely anything you want to use it for. The only real limitation is your imagination.

Q. Can my logo be on a see through transparent background?

A. Yes, By default your final logo is sent to you without a background via .png file.

Q. How can you provide this service for such a low price?

A. We realize that we are not the only logo design company out there and in fact we try to keep our prices at this cost to keep up with the high competition. That is why we offer 100% satisfaction because we believe a happy customer is a repeat customer.

Q. Can the background of the logo be any other color than white?

A. Yes. Infact, if you tell us the HEX or Pantone number of the background color you want or at least give us a sample to match against, then we will provide the new logo with that exact color background. You can give us this information at the time of ordering.

Q. Can you recreate my existing logo in vector format?

A. The simple answer is yes…BUT..the price very much depends on the complexity of the existing design. It could take up to 14 working days. However, sometimes it may take longer. Send us an email with a copy of the logo you need to recreate and we will provide you with a very competetive quote.